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108,740 (March 2021)
27.11 square miles
June 20, 1953
Allen City Council consists of a mayor and six councilmembers. These members appoint representatives to numerous citizen-led boards and commissions to advise the council on major issues. Councilmembers also appoint a City Manager to serve as the City’s chief administrative officer.
Allen Animal Services does not intervene when these animals are roaming their natural habitat, which includes urban environments. However, animal control officers will respond to reports of sick, injured or unusually aggressive wildlife. Officers will also help move urban wildlife confined in a trap or structure. However, removal and relocation does not reduce the population.
When urban wildlife such as bobcats or coyotes have been found roaming in neighborhoods, bird feeders are frequently to blame. Rodents such as rabbits, rats and squirrels are attracted to fallen food, creating a convenient hunting ground for bobcats and coyotes. Pet food, trash and other food waste left outdoors create a similar problem. Coyote sightings are more common during their mating season, which begins in February.
Rodents (mainly rabbits and squirrels) are the primary source of food for urban coyotes and bobcats. Coyotes also eat insects and fruit. Though unusual, encounters between coyotes/bobcats and household pets can be dangerous or deadly. This is especially true for small dogs, which may act aggressive or overly-confident for their size. Small dogs (under 25 lbs.) should be supervised when outside, including in the backyard. When walking a small dog, use a 6-foot, non-retractable leash to keep the dog close. Animal control officers advise pet owners not to let cats roam free.
Coyote attacks are very rare. According to Humane Society, more people are killed by errant golf balls and flying champagne corks each year than are bitten by coyotes. If you notice urban wildlife acting sick or unusually aggressive, call Allen Animal Control at 214.509.4378 to report. According to 911 Wildlife, there are no documented cases of wild bobcats attacking children.
If you spot a coyote or bobcat in the distance, don’t stand around looking or taking pictures; this just makes them less frightened of us humans. If you encounter a coyote or bobcat up close, stand tall, clap your hands, yell and make as much noise as possible. Cow bells, hoses, Super Soaker water guns and whistles have been used to discourage coyotes or bobcats from approaching humans. Never feed wildlife!
Coyotes can make 11 different vocalizations. In fact, their Latin name means “singing dog!” When all these vocalizations are strung together, one or two coyotes can sound like a pack. Though a coyote family (pack) can include multiple animals, they normally hunt alone or in pairs so the chances of encountering multiple animals at once is extremely unlikely.
No. Call CWD at 972.392.9300 (option 2) for a quote based on special collection or take excess household trash to the NTMWD Custer Road Transfer Station (see link for restrictions). If you frequently have more trash than your cart can hold, you can request another cart from CWD for an additional monthly fee by calling 972.392.9300 (option 2).
No. Car parts may be taken to the NTMWD Custer Road Transfer Station (see link for restrictions).
No, but many household chemicals, pool chemicals, garden products, automotive fluids, cooking oil and painting products can be recycled in Allen’s Household Hazardous Waste (HHW) collection program. See the full list and schedule a collection.
No. Construction or remodeling materials including sheet rock, brick, rock, gravel, concrete, dirt, sod, carpet and fence panels must be taken to the NTMWD 121 Regional Disposal Facility and may incur a disposal fee to be paid by the resident. Residents must show a current City of Allen water bill and Texas drivers license with matching address to access the facility. Learn more.
Latex and oil-based paints, paint thinner/stopper, primer, spray paint, turpentine, varnish and wood preservatives are accepted in Allen’s HHW program. See a full list and schedule collection.
No. Dead animals weighing less than 10 lbs. may be disposed of in your household trash. For animals weighing over 10 lbs., contact Allen Animal Control at 214.509.4378.
No. If you hire a contractor to remove branches or brush, you must negotiate removal fees. The City is not responsible for removing tree debris that is cut by commercial contractors. If you have removed branches or brush yourself, you may dispose of up to three cubic yards (approximately the size of three washing machines, placed side by side) by scheduling a large loose brush collection. Learn more
No. Yard waste is collected on designated trash days. Grass clippings, leaves, plant materials and small cuttings must be bagged in biodegradable paper lawn bags. No plastic bags will be collected. Tree and brush trimmings must be tied into 4-foot bundles, weighing no more than 40 lbs. Secure with biodegradable string, twine or rope. No more than seven bundles or fifteen yard waste bags will be collected per week. Dirt, gravel, rock, concrete and sod will not be collected.
For excess brush and larger branches, see instructions for large loose brush.
CSS stands for Citizen Self Service. The CSS portal allows applications, payments and requests to be made online.
Registration is simple! Once you're in the CSS portal, click on Sign Up and you will be walked through the steps. For more information, open our How to Register in CSS tutorial document.
Make sure you only enter the street number and street name when searching for the address. Do not include the suffix when searching for your address (i.e. exclude Drive, Parkway, Road, etc.). Also, make sure you click the magnifying glass to conduct the search.
Your dashboard will show activity to pay; please make sure you are checking often.
To add a contact to your application, the individual first must register in the CSS portal. Once they are registered, you can search and add them as a contact.
The original applicant (whomever is logged in when applying) will automatically be assigned as the billing contact. If you need to change the billing contact, please let us know and we can change it for you.
Once the permit is approved and released for issuance, you can navigate to the permit on your CSS dashboard. Click the blue printer icon in the upper right corner of the screen.
Internet Explorer is the recommended web browser for CSS; however, the portal works with Google Chrome as well.
City limit and zoning information is available through our interactive map.
Wait three minutes and try again. As long as you remember your password and are entering it correctly, the system will let you in after it resets. If you need to reset your password, click the Forgot Password link and you will receive an email to reset your password.
Contacts can be added by clicking on the Contacts tab, and then clicking on the Add Contact button.
To remove a contact from a permit: Please call Building Inspections at 214.509.4130. As long as your contacts have an account in CSS, you can add them to your application at any time.
To add a contact to a permit: Navigate to the appropriate permit, go to the Contact tab and then Add Contact. Type in the contact name and conduct a search to add a contact (this is why all contacts must register in CSS first).
If you are the person who logged in and applied for the permit (applicant), you can cancel your inspection using CSS.
Navigate to the permit that has a scheduled inspection on your dashboard. Click on that permit, and once the screen opens, click on the Inspections button (middle of page). The page will list the inspections scheduled. Click the blue button on the right labeled Cancel Inspection.
You also can cancel your inspection by calling the front office at 214.509.4130 before 8:30 a.m.
Refer to the email sent when the Certificate of Occupancy application is approved. Inspections are called in order on our automated IVR phone line 844.381.8759 (available 24/7).
Call the Building & Permitting Department at 214.509.4130 or email email@example.com. Staff will delete the incorrect permit, and then you can apply for the correct permit.
To schedule your virtual inspection, simply follow this link: https://inspections.oncamino.com/allen-tx and follow the instructions. If you are having issues, please call 214.509.4130 or 4132 by 3 p.m. at the latest, the day prior to your desired inspection date. The City inspector will contact you to schedule an appoint time. The inspector will initiate the video call on your scheduled date and time using the phone number provided. The inspector will walk you through the inspection. Most virtual inspections take around 10 minutes or less.
Note: Virtual inspections are available only for plans that have been filed and approved electronically. Your results will be available by email the same day as the inspection.
Make sure your smartphone/tablet is fully charged. Please be ready to accept a video call at the scheduled time and be prepared to respond to requests from the City inspector. Have the required tools ready (e.g. tape measure, level, GFCI tester, step ladder.). Please turn off phone/tablet notifications during the inspection. Notifications freeze the video call which could cause delays or require the inspection to be rescheduled.
It is not necessary to download an app for your virtual inspection. A link to start the inspection is delivered to you via text message. You will simply need to confirm that it is okay to access the camera and microphone.
During the video call, the City inspector will inform you if the inspection passed and will note any deficient items. You also can request a written copy of the report and approval (sent to you via email).
If multiple items are noted, the inspector will notify you that the inspection failed and a re-inspection is required. If a re-inspection fee is required, you must pay online prior to scheduling re-inspection. Failed inspections must be rescheduled by the applicant.
Code Compliance Staff usually respond within 72 hours.
At this time, only exterior and common interior areas are inspected.
Time frames vary but we strive to gain compliance within 10-30 days.
Yes, however providing contact information allows the inspector to gain additional information if needed and follow up with the complainant.
Depending on the violation, this might include issuing a notice to appear in Municipal Court or an administrative abatement to gain compliance.
Generally, the property owner is responsible for correcting the violation(s) unless the violation is not a result of a building defect such as improperly stored tenant items.
The City does not get involved in civil matters such as contractual agreements, nor can we provide legal advice.
No, however we will try to identify the source of the concern and have the issue corrected if it is a code violation.
Smart meters offer customers several benefits, such as added insight and control over their water consumption and increased confidence in the accuracy of water bills. By helping customers identify how much water they use and when they use it, smart meters eliminate surprises and even allow customers to get an estimate of their next monthly bill. Detailed, hourly data can also help identify unexpected water use caused by leaks or incorrectly-programmed sprinklers. In addition, smart meters allow for more efficient processes leading to reduced City service costs over time.
Smart water meters digitally measure and record the amount of water that passes from City of Allen water supply lines to individual customer water lines. Smart meters send a brief, encrypted, digital reading to a data collection unit three times each day. The data collection unit then sends an encrypted digital message to the City's secure data servers using the existing cellular network. Digital meter readings are then processed within the City's billing system and published on a secure customer dashboard so that customers can view an hourly log of water use, along with historic water use data.
Installing smart water meters at every Allen home and business is estimated to take 15 months, beginning in October 2022. During this time, crews will install approximately 100 meters per day. Installers don't maintain a calendar of exact installation dates by address. However, customers will receive a notification letter 5-6 weeks before installation, followed by a door hanger reminder within 2 weeks of installation. Commercial customers will be contacted separately to ensure installation does not interfere with business operations.
Installation typically takes 15-30 minutes. Crews will come to your door to notify you before work begins.
Crews will temporarily turn off your water before removing the old meter and replacing it with a smart meter. This process typically takes 15-30 minutes. Installers will come to your door to notify you before work begins. If no one is home, they will proceed with work unless the meter indicates active water use. Commercial customers will be contacted separately prior to installation to ensure work doesn't interfere with business operations.
The City of Allen has contracted with a company called Pedal Valves to install smart water meters at every Allen home and business. Installers will arrive in a marked vehicle and will wear a bright yellow vest with the Pedal Valves logo. Pedal Valves is the only contractor authorized by the City of Allen to work on your meter. Contractors will never ask to enter your home or backyard to complete required work.
Customers who enroll in the City of Allen water customer portal will be able to view details of their own water use. Customers can also add a secondary user (such as a spouse, roommate or business partner) or link multiple utility accounts once enrolled. As in the previous metering system, water use data is also accessible by a limited number of City of Allen employees who oversee customer billing and account details. State law restricts municipal utilities from providing any personal information or water usage information to third parties without the account holder’s agreement (HB 872 effective Sept 1, 2021).
No. Crews will proceed with installation unless the meter indicates active water use. Customers will find a door hanger notice on the front/main door once work is completed. Commercial customers will be contacted separately prior to installation to ensure work doesn't interfere with business operations.
Customers who enroll in automatic leak alert through the City of Allen customer portal will be notified when the meter senses continuous water use. For single-family residential homes, leaks are detected when at least 3 gallons of water are consumed every hour for a minimum of 24 hours. Other alerts can also be enabled by the customer, such as abnormally high or unplanned use notifications. Customers can choose to be notified by email and/or text message.
The upgrade to smart meters was funded through fees paid by developers of new commercial and residential properties. There is no charge related to the conversion.
As in the previous metering system, water use data can be accessed by a limited number of City of Allen employees who oversee customer billing and account details. This allows customer service representatives (CSRs) to better assist customers who have questions about their water bills or water use patterns. Though CSRs may observe water use patterns which seem to indicate violations of current watering restrictions, current code compliance practices require clear evidence of a violation by a municipal court trained employee or a code compliance officer before a citation and/or enforcement action is made.
Smart meters provide a more accurate measure of customer water use than previous, mechanical meters. Mechanical meters have been found to run more slowly over time, leading to instances where a customer's water use was underreported and therefore the bill to be low. The City of Allen stopped replacing old meters in 2019 in preparation for the citywide installation of smart water meters. This means meters that may now underreport water use may still be in use, resulting in lower bills that do not accurately reflect the full amount of water used. New meters will register all water consumption so customers are billed for accurate amounts.
The upgrade to smart meters was initially funded by fees paid by developers of new residential and commercial properties. The City of Allen adjusts water and sewer rates annually to balance revenues and expenses. For the fiscal year beginning Oct. 1, 2022, treated water wholesale costs are increasing 13% and wholesale wastewater service costs are increasing 11%. These costs are paid to the North Texas Municipal Water District Additional funds are also needed to maintain Allen's 500+ miles of water lines and 370+ miles of sewer lines. It should be noted, the city has historically increased water and sewer rates when necessary and that rate adjustments usually become effective November 1 annually.
Smart water meters record water consumption only. Residential customers are billed for wastewater only up to the first 10,000 gallons of water use. For use less than 10,000 gallons of water, the bill is computed using a charge per 1,000 gallons of water used. Commercial customers are billed for both water and wastewater for all water used inside the facility. This is because commercial customers are required to have separate water meters for their exterior landscaping. Commercial irrigation accounts do not pay a wastewater charge because the water does not enter the wastewater system.
Smart water meters emit a brief radio frequency (RF) to transmit data from the meter to a data collection unit. The smart water meters selected by the City of Allen emit about 0.041 microwatts per square centimeter at a distance of 8 inches from the transmitter for a total daily transmission time of less than 1/3 of a second per day. This is far below the limit of 300 microwatts per square centimeter set by the Federal Communications Commission as a health standard. These low-level RF emissions do not interfere with any other electronic devices.
The City of Allen’s citywide transition to smart meters will impact all customers, and individual accounts are unable to opt out.
Yes, customers who have a water meter wrench and meter key will still be able to use those tools to remove the Smart Water Meter lid and access the water shutoff valve located near the curb. This method is sometimes used during water emergencies, such as major freeze events, to prevent damage from burst or broken pipes.
TCD is a proactive effort by the NTMWD and its customer cities to assist in cleaning city water distribution systems. This annual maintenance is performed once per year for a period of 28 days. During the rest of the year, NTMWD uses a mixture of chlorine and ammonia, called chloramine, for continued disinfection in city distribution systems. During chlorine maintenance, pure chlorine is used instead. It is a stronger disinfectant than chloramine, that effectively eliminates potentially harmful microorganisms that may exist inside distribution pipes. By performing TCD in early spring, NTMWD can reduce the growth of potentially harmful microorganisms, which can flourish during summer heat. NTMWD maintains the same concentration of chlorine in drinking water during TCD that it does of chloramines the rest of the year. By its nature, the chlorine presents a stronger taste and odor than chloramines.Cities may supplement chlorine maintenance with aggressive distribution line flushing. During flushing, treated water is released from fire hydrants to allow microorganisms to be pulled out by high-velocity water. The downside of flushing is that it uses a lot of water and works against water conservation goals.
NTMWD and its customer cities call the process chlorine maintenance because they do not increase the chlorine concentration in the chlorine maintenance period. Some utilities may actually increase chlorine concentrations during this period, hence use of the “chlorine burn” terminology.
Residual disinfectant, whether chlorine or chloramine, must remain in the distribution system of all customers to assure the continued ability to destroy microorganisms that could impact human health. Disinfectant concentrations decrease with increased time in the distribution system. This means customers further from the Wylie water treatment plant will experience concentrations lower than customers near the plant. NTMWD must assure every retail water recipient, such as Allen, is able to maintain the required minimum disinfectant concentrations, regardless of their distance from the water plant. The minimum concentration level for chlorine disinfectant is 0.2 parts per million; for chloramines it is 0.5 parts per million. This minimum is a point-in-time minimum, not a rolling annual average (RAA). Dropping below either minimum level means the system is unable to safeguard human health. This is a significant water quality violation and can cause the issuance of a boil water notice. NTMWD’s position is that producing either chloramine or chlorine-only water at the plant in the 3.8 to 4.0 ppm range is necessary to assure adequate residual disinfectant levels throughout the entire regional water distribution system.
The other means to reduce Disinfection By Product (DBP) production in the distribution system is by reducing the organics, termed Total Organic Carbon (TOC), coming out of the water plant. The organics are the contaminants that interact with the disinfectant to create DBPs. In 2020, NTMWD will complete construction of Biologically Active Filters (BAF). These filters contain live beneficial microorganisms that consume TOC and reduce the levels of contaminants available to form DBPs in treated water.
Human epidemiology studies have suggested a weak association exposure to chlorinated surface water and certain cancers, reproductive and developmental effects. Because hundreds of millions of people drink chlorinated water, the EPA takes the health risks associated with DBPs very seriously. Here are some ways NTMWD and Allen comply with standards.
The EPA required compliance with what is termed their Stage 1 Disinfection and Disinfection Byproduct Rule by January 1, 2002. The rule established the highest levels allowed for the disinfectants chlorine, chloramines, and chlorine dioxide represented as the running annual average (RAA) concentrations of these disinfectants. The rule also set maximum levels as RAAs across all sample points for groups of DBPs called Trihalomethanes (THM) and Haloacetic Acids (HAA), as well as some other dangerous contaminants. The Stage 1 rule also set water plant removal requirements for organic materials called Total Organic Carbon (TOC). The lessening of TOCs in the distribution system reduces the amount of materials that interact with residual disinfectants to from DBPs.
The EPA later tightened the Stage 1 Disinfection and Disinfection Byproduct Rule by implementing a Stage 2 Rule that added more THMs and HAAs to the regulated contaminant lists. It also changed the RAA rule to establish contaminant concentration levels that apply at each sample point rather than the RAA across an entire distribution system. Allen and NTMWD implemented DBP Stage 2 rules in 2012. Though still an annual rolling average, many water systems expected meeting concentration limits at each sample point would be challenging.
Due to DBP Stage 2 rule changes, NTMWD fast-tracked a plan to use ozonation to disinfect water processed at its Wylie plant. The original purpose envisioned for ozonation implementation was to minimize adverse tastes and odors caused by annual summer algae blooms at Lake Lavon. However, it was known that ozonation plus the use of biologically active filters would help reduce TOCs and thus reduce DBP formation. The $125 million conversion helped the district and their customer cities meet DBP Stage 2 TOC limits, improved disinfection at the plant, and dropped DBP levels in the City distribution systems.
The water plant is still undergoing the major construction activity associated with implementation of biologically active filters (BAF). By 2020, NTMWD will complete construction of BAF to treat the water at the Wylie plant. These filters allow beneficial microorganisms living on the treated water filters to consume and further reduce TOCs. After ozonation, water will be processed through the BAF before residual disinfectants like chloramine are introduced. Both ozonation and BAF represent state-of-the-art water treatment processes that reduce the TOCs that, when combined with residual disinfectants, form DBPs. NTMWD continues looking for emerging treatment technologies and processes to improve water quality.
TCEQ requires that DBP tests be conducted by the State, not the City, by a state-selected contractor to ensure integrity of the testing. Samples for DBP in Allen are drawn at eight sample sights each quarter, totaling 32 sample sites per year, in accordance with Texas Commission on Environmental Quality (TCEQ) procedures. The contractor submits samples to a state-certified laboratory for analysis. City staff does not touch these samples. In order to view results, City staff must go to the same Texas Drinking Water Watch website available to the general public. Every test result from every sample point for the last two years is available on the site.
To use the website you need to know Allen’s Water System Number (TX0430025), water system name (City of Allen) and county (Collin). After entering this information, click on our water system number. You can view DBP results by clicking on either the LRAA (TTHM HAA5) or the TTHM HAA5 Summary Tabs.
The City’s annual Water Quality Report summarizes TTHM and HAA testing results compared to the EPA/TCEQ standard.
Neither Allen nor NTMWD water transmission and distribution systems have components containing lead. The NTMWD water that comes to Allen does not flow into the water systems of any other cities. So although other cities may have pipes containing lead, it cannot get into either NTMWD or Allen’s water distribution system.
The most common way lead enters drinking water is through brass or chrome-plated brass faucets and fixtures with lead solder. Significant amounts of lead can enter the water through these fixtures, especially through hot water. Although lead-free solder has been required for many years, homes built before 1986 are more likely to have lead pipes, fixtures containing lead or pre-1986 lead containing solder.
Allen participates in the TCEQ lead and copper monitoring program. In-home lead and copper testing is conducted once by the City every three years. Our Annual Water Quality Report [PDF] and the Texas Drinking Water Watch website reflect the results of the most recent lead and copper testing.
To gather samples for this program, the City asks residents of 50 older homes built before 1986 to draw a “first morning” water sample for laboratory testing. Residents collect the first draw so the lead that is possibly in faucets or solder has had many hours to leach into the water at the tap. These 50 homes are all volunteers approved by the TCEQ for lead and copper program inclusion as “indicative” lead test sites for pre-1986 homes in the City.
After residents submit their samples to the City of Allen, we mail them to the designated state laboratory for testing. Test results are posted on the Texas Drinking Water Watch website and in our Annual Water Quality Report [PDF]. To use the DWW website, follow instructions provided above under the DBP discussion. For lead and copper results, see the “PBCU Summary” link.
Based on the water quality and human health issues caused by the drinking water of Flint, Michigan, the EPA will soon revise the lead and copper testing rules. We expect either tighter standards, more testing, or both to be required in the near future.
For information on lead and copper regulation in public water systems, visit the Environmental Protection Agency (EPA) website. You can also learn how the Texas Commission on Environmental Quality (TCEQ) regulates lead and copper by visiting the TCEQ website.
The Safe Drinking Water Act (SDWA) established Federal responsibility in the area of water quality in 1974. At the Federal level, the Environmental Protection Agency (EPA) establishes water quality guidelines that state environmental agencies execute through licensing, regulation and inspection. The Texas Commission on Environmental Quality (TCEQ) administers the state program in Texas. TCEQ provides its public drinking water standards in the Chapter 290 Rules available online.
The EPA regulates drinking water contaminants, deemed as “any physical, chemical, biological or radiological substance or matter in water.” The EPA goes on to say, “Drinking water may reasonably be expected to contain at least small amounts of some contaminants. Some contaminants may be harmful if consumed at certain levels in drinking water. The presence of contaminants does not necessarily indicate that the water poses a health risk.”
There are six classifications of contaminants with a few examples of each:
The EPA currently regulates allowed concentrations of about 90 total contaminants. The EPA determined these are dangerous to human health and set limits on concentrations of those contaminants. In the area of “disinfectant” contaminants, used to assure residual microorganism elimination all the way to the last customer’s tap, the EPA set both minimum and maximum concentration levels. The minimum level to ensure microorganisms are still killed; the maximum to ensure human health is not compromised.
The EPA identifies new, potentially harmful unregulated contaminants for monitoring as part of their Unregulated Contaminant Monitoring Regulations (UCMR). In the program, researchers test public drinking water systems for up to 30 contaminants. These tests establish whether contaminants are present and determine their concentrations. Testing data is put into a national EPA UMCR database. The EPA is now on its fourth UMCR testing cycle.
The contaminant concentration data from the UMCR helps the EPA select broadly present contaminants that may have health effects for inclusion in a Contaminant Candidate List (CCL). The EPA uses a public interest, scientific and medical studies to evaluate CCL contaminants. The EPA is now in its fourth CCL process.
The EPA evaluates the most significant CCL contaminants and emerging contaminants of suspected high risk for broad presence and risk to human health. These go through an EPA regulatory determination process. Contaminants approved during the regulatory determination are placed on the regulated contaminant listing. Precise testing standards for laboratories are specified and maximum exposure limits for public water supplies to meet are established. Exposure limits are set by epidemiological studies and correlations to potential impact on human health as part of the regulatory determination process.
There are many aspects to the UCMR, CCL, and the regulatory determination process that this short summary cannot touch on. The EPA website is a great and user-friendly source for more details.
The CDC and American Water Works Association have developed guidelines on how to address stagnation when reopening buildings to employees and the public.Read about commercial flushing guidelines from CDC and AWWA
Water safety advocacy begins in our own homes and communities.Learn how you can influence water safety
Regardless of the speed limit, motorists should proceed in a reasonable and prudent manner.
The City's Engineering Department counts traffic at all major intersections in the City once a year. Traffic at smaller intersections will be counted as needed, due to special projects or investigations. These counts are stored in a database that is maintained by the City's Engineering Department. Request for traffic volume should be submitted to the City's Engineering Department at 214.509.4576.
Questions about pedestrian signals should be referred to the City's Engineering Department at 214.509.4576.
If you’re considering a SMART irrigation controller, you may be eligible for a rebate!
If you prefer to mail your application, please print and complete a SMART Irrigation Rebate Application. Be sure to enclose the following with your application:
Mail application and documents to: City of Allen, Attn: SMART Irrigation Rebate, 305 Century Parkway, Allen, TX 75013
Qualified SMART controllers:
To qualify, a SMART Controller must meet all six qualifications listed below:
If your rebate application is approved, City of Allen will rebate $75 for the installation of a qualifying SMART controller. The cost may include hardware and installation costs incurred by a licensed irrigator.
SMART irrigation controllers do not exempt residents from City watering and time of day restrictions. View the watering schedule at CityofAllen.org/WateringDay.
This program is for owner-occupied residents only; tenant and commercial requests are not eligible.
Pressure-reducing valves (PRVs) save water by lowering your home’s water pressure. If you install one, you may qualify for a rebate!
If you prefer to mail your application, please print and complete a Pressure-Reducing Valve Rebate Application. Be sure to enclose the following with your application:
Mail application and documents to: City of Allen, Attn: PRV Rebate, 305 Century Parkway, Allen, TX 75013
If your rebate application is approved, the City of Allen will rebate $75 for the installation of a qualifying PRV. The cost may include hardware and installation costs incurred by a licensed plumber. Limit one pressure-reducing valve rebate for the lifetime of a residence.
The Residence must not already have a PRV installed.
Any PRV must be installed by a licensed plumber that is registered in the City of Allen. A plumbing permit is required to install a PRV and an inspection of completed work will be performed by City of Allen building inspectors prior to a rebate being issued. Plumbing permits are issued at CityofAllen.org/Permit.
Rain and freeze sensors override your irrigation controls to prevent sprinklers from turning on if it’s raining or below freezing. If you install one, you may qualify for a rebate!
If you prefer to mail your application, please print and complete a Rain and Freeze Sensor Rebate Application. Be sure to enclose the following with your application:
Mail application and documents to: City of Allen, Attn: R&F Sensor Rebate, 305 Century Parkway, Allen, TX 75013
If your rebate application is approved, the City of Allen will rebate up to $25 for the purchase and installation cost of a qualifying rain and freeze sensor. The cost may include hardware and installation costs incurred by a licensed plumber.
City of Allen does not require an irrigation permit to retrofit an irrigation system for a rain and freeze sensor.
A rain barrel is a handy way to store free rainwater from your roof to water your plants on a dry day. If you want to buy one, you may qualify for a rebate!
If you prefer to mail your application, please print and complete a Rain Barrel Rebate Application. Be sure to enclose the following with your application:
Mail application and documents to: City of Allen, Attn: Rain Barrel Rebate, 305 Century Parkway, Allen, TX 75013
If your rebate application is approved, the City of Allen will rebate up to $25 each for up to two rain barrels.
If you replace a high-volume toilet with one featuring a WaterSense label, you may qualify for a rebate! Learn more about WaterSense and find qualifying models
If you prefer to mail a printed application, please print and complete a Toilet Rebate Application. Be sure to enclose the following with your application:
Mail application and documents to: City of Allen, Attn: Toilet Rebate, 305 Century Parkway, Allen, TX 75013
If your rebate application is approved, the City of Allen will rebate $50 for the installation of a low-flow toilet. The cost may include hardware and installation costs incurred by a licensed plumber. Limit three toilets for the lifetime of a residence.
Toilets must be 1.28 gallons or less. Proof must be submitted with application. (Look for the WaterSense label.)
Limit three toilets for the lifetime of a residence
Old toilets that are replaced must be disposed of by making an appointment for Community Services to collect them (214.509.4551).
City of Allen does not require a plumbing permit to replace an existing toilet.
A water-efficient washing machine can yield 35-55% water savings! If you buy one, you may qualify for a rebate.
If you prefer to mail a printed application, please print and complete a Washing Machine Rebate Application. Be sure to enclose the following with your application:
Mail application and documents to: City of Allen, Attn: Washing Machine Rebate, 305 Century Parkway, Allen, TX 75013
If your rebate application is approved, the City of Allen will rebate $75 for the installation of a qualifying washing machine. Limit one washing machine rebate per family lifetime as Allen resident at any address.
Top-load washers do not qualify. Only front-load washers will qualify for this rebate.
Limit one washing machine rebate per family lifetime as Allen resident at any address.
Monthly curbside collection is offered for furniture, mattresses, box springs, household appliances, televisions, washing machines, dryers, water heaters, outdoor grills and lawnmowers (oil and gas removed). Refrigerators and freezers may also be collected, if they are certified as refrigerant free by a certified professional and have a certification tag attached. Large toys and yard tools are also accepted, but you must clearly label them as "Bulk Trash." Learn more
Many household chemicals, pool chemicals, garden products, automotive fluids, cooking oil and painting products can be recycled in Allen’s Household Hazardous Waste (HHW) collection program. See the full list and schedule a collection
Construction or remodeling materials including sheet rock, brick, rock, gravel, concrete, dirt, sod, carpet and fence panels must be taken to the NTMWD 121 Regional Disposal Facility and may incur a disposal fee to be paid by the resident. Residents must show a current City of Allen water bill and Texas drivers license with matching address to access the facility. Learn more
Latex and oil-based paints, paint thinner/stopper, primer, spray paint, turpentine, varnish and wood preservatives are accepted in Allen's HHW program. See a full list and schedule collection
Medications may be disposed anonymously at annual Allen cleanup events or nearby pharmacies. Needles, sharps, and syringes should be placed in a hard plastic or metal container with a secured lid. Before throwing this container in the trash, secure the lid with heavy-duty duct tape and place inside a dark trash bag. Soiled bandages, disposable sheets and medical gloves should be securely fastened inside a plastic bag before placing in your household trash.
Yard waste is collected on designated trash days. Grass clippings, leaves, plant materials and small cuttings must be bagged in biodegradable paper lawn bags. No plastic bags will be collected. Tree and brush trimmings must be tied into 4-foot bundles, weighing no more than 40 lbs. Secure with biodegradable string, twine or rope. No more than seven bundles or fifteen yard waste bags will be collected per week. Dirt, gravel, rock, concrete and sod will not be collected.
You can schedule curbside collection of household appliances, televisions, washing machines, dryers, water heaters, outdoor grills and lawnmowers (oil and gas removed). Refrigerators and freezers may also be collected, if they are certified as refrigerant free by a certified professional and have a certification tag attached. Learn more
Allen's curbside recycling program does not accept batteries of any kind. Alkaline batteries (AAA, AA, C, D, 9-volt, 12-volt) should be thrown in the trash. Car batteries are accepted in the City of Allen’s HHW collection program. Rechargeable batteries such as Nickel-Cadmium, Lithium Ion, button cell or Nickel Metal Hydride should be recycled at local electronic or home improvement stores.
Incandescent light bulbs should be bagged and thrown away in your household trash. Some local retailers/home improvement stores accept compact fluorescent bulbs and tube fluorescent bulbs for recycling. CWD’s curbside recycling program does not accept light bulbs of any kind.
Aluminum foil and baking dishes are not accepted in Allen's curbside recycling program. Please throw these items in the trash.
Please contact the Allen Police Department at 214.509.4263 about disposal of ammunition.
Pet waste should be bagged in plastic and thrown away in your household trash. You may also dispose of dead animals under 10 pounds in your weekly trash collection. For animals over 10 pounds, call Allen Animal Services at 214.509.4378.
Aluminum and steel/tin cans and completely empty aerosol containers are collected in Allen's curbside recycling program. Rinse items of all food waste before recycling. Aluminum foil and baking dishes are not accepted.
Many household chemicals, pool chemicals, garden products, automotive fluids, cooking oil and painting products can be recycled in Allen’s Household Hazardous Waste (HHW) collection program. See the complete list and schedule a collection
We recycle televisions, computers, printers and other large electronics at annual Allen cleanup events. You can also schedule curbside collection of large electronics through Allen's bulky item collection.
Contact the Allen Fire Marshal at 214.509.4400 about the disposal of fireworks. If you discover other explosives, call 9-1-1.
You can schedule curbside collection of furniture, mattresses, box springs, household appliances, televisions, washing machines, dryers, water heaters, outdoor grills and lawnmowers (oil and gas removed). Refrigerators and freezers may also be collected, if they are certified as refrigerant free by a certified professional and have a certification tag attached. Learn more
Most food waste should be thrown in the trash. Cooking oil can be recycled in Allen’s Household Hazardous Waste (HHW) collection program. Once cool, used cooking oil should be poured back into its original container and secured with a screw-top lid. See all accepted items and schedule a collection
All colors of glass bottles and jars (lids removed) are collected in Allen's curbside recycling program. Rinse items of all food waste before recycling. Drinking glasses, household items, ceramics, eyeglasses and Christmas lights should be thrown in the trash or donated.
CWD cannot recycle hangers, Christmas lights, artificial Christmas trees/greenery, light bulbs, drinking glasses/ceramics, toys or other household items. Please throw them in the trash or schedule a curbside collection for larger items.
The average wall thermostat contains four grams of mercury, or the equivalent of 800 compact fluorescent lights. Citizens can deliver intact old thermostats to the front desk of Allen City Hall (305 Century Parkway) for recycling free of charge.
Latex and oil-based paints, paint thinner/stopper, primer, spray paint, turpentine, varnish and wood preservatives are accepted in Allen's HHW program. See a complete list and schedule collection
Plastic bags are not accepted in CWD’s curbside recycling program, as the bags snag machinery during processing. Please recycle plastic bags at local grocery/retail stores or dispose of them in your household trash.
Allen's curbside recycling program accepts newspapers, magazines, junk mail, phone books, flattened cardboard and chipboard, milk/juice cartons (rinsed), Tetra Pak cartons (from broth/wine/protein drinks, rinsed), and frozen food boxes with the recycling symbol. To reduce litter, bag shredded paper in clear plastic and tie securely before placing in your recycling cart.
#1-5 and #7 plastics are collected in Allen's curbside recycling program. Rinse items of all food waste before recycling. Plastic bags, plastic hangers, plastic straws, #6 plastics and unmarked plastics should be thrown in the trash. Some retailers and grocery stores also recycle plastic bags and hangers.
Large propane tanks can be disposed of at most propane exchange cages. Small, completely empty canisters may be disposed of in the regular trash. Contact the manufacturer for further disposal options.
Styrofoam is not accepted in CWD’s curbside recycling program. However, residents may take advantage of a local option for recycling Styrofoam products: the Frisco Environmental Collection Center. If you are unable to use these services, please throw your Styrofoam products in the trash.
If you hire a contractor to remove branches or brush, you must negotiate removal fees. The City is not responsible for removing tree debris that is cut by commercial contractors. If you have removed branches or brush yourself, you may dispose of up to three cubic yards (approximately the size of three washing machines, placed side by side) by scheduling a collection. Learn more
Small tree and brush trimmings are collected weekly on your designated trash day. Trimmings must be tied into 4-foot bundles, weighing no more than 40 lbs. Secure with biodegradable string, twine or rope. No more than seven bundles or fifteen yard waste bags will be collected per week.
We only accept applications for positions currently posted online. All applications must be submitted through our online system; incomplete applications will not be considered. We don’t accept resumes unless they are submitted as an attachment in the online application process. (Need help setting up your profile? View the online support guide.)
If you are unable to access the online application, please choose one of the following options:
Yes, to apply for multiple jobs postings you must complete a separate application for each position.
We do not accept electronic/paper resumes without an application. You can add a resume to an application if you wish, but you should always complete the application as if there were no resume attached.
Yes, all applicants will be informed in writing as to the status of the position.
All current recruitments will be listed on the Job Postings page of our website. You also have an option to submit an interest card specific to departments. You will be notified via email when a position is posted for that department.
Some app features, including property maintenance reports and trash/recycling reminders, may be accessed without creating a new account. However, most features—including real-time updates on service requests—are disabled unless users create an account with a new username and password.
To access username and password information, click on the “Account” button. If you don’t have a username and password yet, you’ll get a prompt to create one. If you forget your password, you can reset it.
New users of the MyAllen app will need to create a username and password to access many of the app’s features. Users will not be able to log in automatically with previous username/password combinations, including those use for City utility accounts or older versions of the MyAllen app.
If you are unable to create an account and/or change your password, contact our vendor to report this bug.
Some new users of trash/recycling reminders forget click the confirmation link sent to their email inbox. Until this link is clicked, your confirmation is not complete and no reminders will be sent. If you enrolled in text notifications, you must also respond to the text message sent to your cell phone.
If you’ve completed these confirmation steps but still don’t receive reminders, email firstname.lastname@example.org with your name and trash/recycling service address for assistance.
MyAllen app currently offers a limited number of “Anonymous” requests located under the “Property Maintenance” report type. Users may create these reports anonymously without creating an account, or by logging out of their existing account.
All requests have the option to be marked as “Confidential.” Details of your report will be visible to other citizens using MyAllen unless this box is checked. Confidential reports are visible only by City staff and the technical support team at our app host, RockSolid.
For assistance with technical issues, use the Report a Bug feature in the “Account” tab. Technical issues are sent to our app host, RockSolid. If you need login or download assistance, email email@example.com.
If you downloaded the MyAllen app prior to September 29, 2020, your version of the app is no longer supported. You’ll need to delete it and download the updated version. When you download the new app, you must create a new username and password.
Call the Weather/Field Conditions Hotline at 469.214.4255 for updates.
You also can check the status of a field by visiting RainoutLine.com.
Find schedules, standings and other important communication at TeamSideline.com/Allen.
You can register online at TeamSideline.org/Allen or in person at one of these facilities:
If you want to form a new team or add players to an existing team, visit TeamSideline.org/Allen and click on the “Downloads” tab to view the Free Agent list.
Yes! Visit TeamSideline.org/Allen and click on the "Free Agent Sign Up" tab, then enter your information to be included on the Free Agent list.
Youth sports are operated through the Allen Sports Association in cooperation with Allen Parks and Recreation.
The Allen Senior Recreation Center multipurpose room is available to rent. The 6,000-square-foot room, which features hardwood floors, can be divided into three sections. If you have questions, call us at 214.509.4820.
Set-up and take-down services are optional for $75 per hour (2-hour minimum). Deposits range from $100 - $300. COVID-19 operational changes may impact availability.
Resident rate is available to City of Allen residents and employees working for businesses, corporations and organizations in Allen. Proof of residency requires both a current water bill and driver’s license. Proof of employment in Allen requires a recent paycheck stub.
We no longer offer a complimentary day to visit Allen Senior Recreation Center. Guests and visitors may purchase a $5 guest pass for the day.
Customer service is our top priority! If you are not satisfied with a class, please let us know immediately so that we can correct the situation.
Participation is not possible due to class/trip cancellation or a change in day, time or location initiated by staff. Refunds will not be subject to any administrative charges.
Participation is cancelled with notification less than five (5) calendar days before the class/trip starts and we are unable to fill that vacancy.
Cardiovascular machines, weight machines and free weights are available for use by Joe Farmer Recreation Center members 16 years of age and older.
Game room includes table tennis, air hockey, billiards and foosball. All equipment may be checked out at the downstairs desk with a membership ID card. There is a 30-minute time limit on equipment use.
Courts may be reserved by a Joe Farmer Recreation Center member up to 48 hours in advance. Reservations are for one hour, beginning on the hour. Reservations may be made in person or by calling 214.509.4750. Only one reservation can be made daily. Members using the courts must be 14 years or older. Youth ages 7-13 must be accompanied by an adult member.
Other play is first-come, first-served. Racquets, racquetballs and protective eye-wear are available at the counter to check out with a membership ID card.
The City of Allen Parks and Recreation Department is continuously looking for class instructors. If you are interested, please call 214.509.4751 for more information or view the service provider information packet.
You can use your membership I.D. card to check out a variety of equipment at Joe Farmer Recreation Center, including:
Allen Parks and Recreation's REV program serves needs-based demographics in Allen through use of pop-up events and special programs. The REV serves but is not limited to the following demographics and programs:
The REV works with a variety of groups and organizations to provide recreation programs and activities. Please consult The Edge Visitor Center if you're interested in booking dates for a pop-up program or activity.
You can participate in REV/Block Party Trailer activities at any City event where the vehicles are in use. The Block Party Trailer is coordinated by the City of Allen Community Enhancement Department.
Cleanup events are coordinated by Keep Allen Beautiful (KAB), a Community Services Department program. Learn more.
Register your group by emailing our Volunteer & Training Coordinator or call 214.509.4700.
Watch this 5-minute video tutorial about our online Volunteer Portal (VicNet).
How can I access the the online Volunteer Portal?
Requirements vary depending on the volunteer program you’re interested in. Visit each program’s web page for information.
Learn more and ask questions by emailing our Volunteer & Training Coordinator or call 214.509.4700.
The approval process ranges from one day to two weeks, depending on the volunteer program you’re interested in. Some of our programs require background screenings or additional documentation to be turned in by the volunteer. You also may need to attend a Volunteer Orientation prior to your first shift. Be sure to watch your inbox, as most communication with prospective volunteers occurs via email.
Call our 24-hour hotline at 214.509.4530 to report water or irrigation leaks.
Athletic fields are sometimes irrigated on a different schedule to avoid interrupting sports activities. Periodic irrigation tests may occur on different dates than the assigned watering day.
Rain sensors automatically turn off city irrigation systems if they detect more than ¼ inch of rain. If there is less than ¼ inch of rain, the irrigation system will run for an allotted time based on moisture needs at each site.
The Courses at Watters Creek and the Twin Creeks Golf Course are both permitted to irrigate using water from Rowlett and Russell creeks. Both courses are located in a drainage basin that feeds Lake Ray Hubbard, which is managed by Dallas Water Utilities. Depending on water availability, the courses may be allowed to water more or less than surrounding communities.
Monthly memberships allow access to all recreation facility amenities at the membership location, included aerobics classes and free access to Ford Pool during summer months. Members also enjoy discounts on specialty programs, camps and events at their facility.
Day passes to Don Rodenbaugh Natatorium and Joe Farmer Recreation Center provide access to all available amenities and aerobics classes offered on that day. Day passes cost $8 for Allen residents and $11 for non-residents.
Yes, you can purchase a day pass to access included aerobics classes at Joe Farmer Recreation Center and Don Rodenbaugh Natatorium. Those who purchase specialty classes and personal training, or who are attending a special event, do not need to purchase a day pass to access the facility.
Yes, members who wish to purchase a single month of membership should provide a written, 30-day notice to cancel on the same day they sign up for a membership.
Monthly memberships must be paid with a debit or credit card. Cash, debit or credit card may be used when purchasing an annual membership at Allen Senior Recreation Center or season passes to Ford Pool.
Members must provide 30 days written notice to cancel a membership. The notice must be provided 30 days before their next scheduled payment. Members are encouraged to hand deliver this notice to the facility to ensure it is received by a staff member. If in-person delivery is not possible, please contact your recreation facility for email cancellation options.
Allen has an alarm ordinance to help reduce the number of false alarms. This helps first responders remain available to respond to true emergencies. All homes and businesses with alarm systems must register them with the City of Allen. Alarm registration must be renewed annually.
The non-emergency number is 214.509.4321.
You can request a copy of a crash or incident report online, by mail or in person. No fax, email or phone requests are accepted. Cost for an crash report is $6.
Requests must be made during regular business hours (8 a.m. to 5 p.m. Monday-Friday) at Allen Police Headquarters, 205 W McDermott Drive. Visitors may pay the $6 report fee with cash, check, money order, Visa, MasterCard or American Express. Credit cards not accepted after 4:30 p.m.
Written requests may be submitted to the Allen Police Department by mail. Sender must include a self-addressed stamped envelope and $6 report fee paid by check or money order. Mail requests to:
Allen Police DepartmentAttn: Records Unit205 W. McDermott DriveAllen, Texas 75013
Yes. Kids ages 10 through 16 can’t be in a public place or on the premises of any establishment after 11 p.m. Sunday through Thursday or after midnight on Friday and Saturday.
The curfew doesn’t apply if juveniles are with a parent or guardian, on an errand for their parent or guardian, at a church/school event or work-related activity, or dealing with an emergency.
Juveniles who stay out too late can face fines of up to $500. Their parents can be fined if they knowingly permit—or, by insufficient control, allow—children to break curfew. Owners, operators and employees who allow juveniles to hang out in their establishments past curfew may also be subject to the fine.
The curfew was originally established in 2007 and must be reviewed every three years, in accordance with state law. The ordinance was last renewed on June 25, 2019.
All incident report requests must be submitted in writing in one of the following ways. You must provide your incident case number in your request. Fees may apply.
If you have questions, please call 214.509.4350 or email firstname.lastname@example.org.
To check on your case or talk to the assigned investigator, call 214.509.4239.
Call 214.509.4254 with questions about a criminal protective order or a Temporary EX PARTE order.
All Freedom of Information Act (FOIA) requests must be submitted in writing in one of the following ways:
Yes. Citizens, media representatives, police department job applicants and others must complete a Ride Along application and submit it at the front desk of Allen Police Department Headquarters (205 W McDermott Drive).
Call 214.509.4321 to inquire about impounded cars.
City ordinance prohibits the use of motor assisted electric or gas scooters on any highway, street, alley, path, or trail within the city limits except on paths or trails set aside for the exclusive operation of bicycles. A person may not operate a motor assisted scooter on any path or trail within a city park except on paths and trails set aside for the exclusive operation of bicycles. Scooters may be ridden on sidewalks.
State law considers vehicles abandoned if they meet one of the following criteria:
Vehicles with expired registrations are not automatically considered abandoned under state law. However, they may be deemed junk vehicles and subject to code enforcement action.
Report abandoned vehicles with MyAllenUse the MyAllen app to send reports on-the-go, or you can use MyAllen directly from your web browser. Create an account and you're all set!
By City ordinance, a vehicle is considered "junked" if it meets both of the following criteria:
If the vehicle remains inoperable more than 72 consecutive hours on public property, it may be declared a public nuisance if it meets certain criteria.
Report junked vehicles with MyAllenUse the MyAllen app to send reports on-the-go, or you can use MyAllen directly from your web browser. Create an account and you're all set!
Any person with a "reportable conviction or adjudication" who resides, works or attends school in Allen must register as a sex offender with the Allen Police Department. Call 214.509.4239 to get information regarding registration.
Interested in joining our force? First, review our eligibility requirements and disqualifications. Qualified applicants may browse current career opportunities and apply online.Selected applicants must complete written and physical agility tests. They must also complete a background check; pass an oral board and polygraph test; submit to medical screenings, drugs tests and psychological exams; and complete a final interview with the police chief and deputy chief.
The Allen Police Department offers competitive salaries and benefits. The salary for police department recruits is $66,379/year. Sworn officers’ salaries range from $69,145 to $90,653 based on a step grade system.Successful police candidates receive salary and benefits while attending the Police Academy as well as in-house TCOLE training and certification pay. Intermediate Certificate is $50 monthly, Advanced is $100 monthly and Masters is $150 monthly. All positions receive paid vacation and holidays, along with life, health, and dental insurance. Longevity pay ($4 per month of service) is also provided as a yearly bonus.The City of Allen participates in the Texas Municipal Retirement System and offers a 2-1 match upon retirement.
Yes. The pay is based on state certification level. Officers earn $50/month for intermediate, $100/month for advanced and $150/month for master.
The Allen Police Department does not offer tuition reimbursement. However, full-time employees are eligible for education assistance to complete a qualified degree plan following the successful completion of their probationary period.
Applicants must complete an online application to be considered for a job with the Allen Police Department. Resumes alone are not accepted.
No, Allen Police is not considered civil service.
You must be 21 year old to apply. There is no maximum age limit.
The Allen Police Department encourages ride-alongs, especially for potential applicants. Complete the ride-along application and drop it off at the front desk of the police department. After a background check, someone will contact you to set up a date and time.
The minimum standard for all applicants is completing a 2000 meter row at the 50th percentile or above according to their age, gender and weight. The damper setting must be set to 5 for this test. You can check your times under the Texas Department of Transportation Time and Percentage Calculator. Rowing tips may be found with these technique videos.
The written test is a basic skills test. You can purchase a study guide online for $10.
Patrol officers work in 12-hour shifts.
Allen Police recruits must abide by the department’s tattoo policy.
Yes. It’s a 4-year contract. The most a recruit would have to pay back is $6,000 (if they leave in the first year). The most a Certified/Lateral Officer would have to pay back is $4,000 (if they leave in the first year). Here’s a detailed look at our contract.
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